Frequently Asked Questions

Shipping and Orders

Is delivery free?
Yes, delivery is free for all orders in the United Kingdom and United States. There are no additional delivery charges.

How long will it take to receive my order?
Orders are processed within 1-2 days (Monday-Saturday) and shipped within 2-6 days (Monday-Saturday). See our shipping policy for more details.

Order tracking

Can I track the progress of my order?
Yes! Once your order has shipped, we will send you a tracking number. You can track your package directly on our order tracking page and stay informed in real time of its status and estimated delivery date.

Payments and Security

Is it safe to pay online at Pavau?
Yes! We use secure encryption technology to ensure your personal and payment information is always protected.

What payment methods do you accept?
For your convenience, we accept Visa, Mastercard, UnionPay, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. For more details, please see our Payment Policy.

Returns

What are the conditions for returning items?

The item must be unused, in the same condition as received, and in its original packaging.
Certain items, such as perishable goods, personalized products, and hygiene-sensitive products (e.g., beauty items), cannot be returned.
Returns must be made within 30 days of receipt of the product, and return shipping costs are the responsibility of the customer.

Can I return a product if I change my mind?
Yes, you can return your order within 30 days of receipt, as long as it is unused and in its original condition and packaging. You are responsible for the return shipping costs. For more information, see our Return and Refund Policy.