Payment Policy
Last updated: June 3, 2025
At Pavau, we prioritize secure and smooth transactions so you can shop with confidence.
Payment Security
Your payment details are handled with care. We use industry-standard SSL encryption and trusted third-party payment providers to process your transactions securely.
We never store your financial data on our servers. Your payment is encrypted, processed securely, and handled in compliance with leading security protocols.
Accepted Payment Methods
We offer several secure payment options for your convenience:
• Visa
• Mastercard
• American Express
• PayPal – lets you pay without entering card details directly on our site
• Google Pay
• Shop Pay
• UnionPay
If your preferred method is not listed, please contact us to confirm availability.
Currency
All transactions are processed in British Pounds (GBP). Depending on your bank or card provider, you may incur conversion fees. Please check with your provider for more details.
Payment Confirmation
Once your payment is successful, we’ll send a confirmation email with your order summary and receipt.
To ensure you receive updates, please enter a valid email address during checkout. Didn’t receive your confirmation? Be sure to check your spam folder or contact us.
Failed or Declined Payments
If your payment doesn’t go through, it may be due to:
• Insufficient funds
• Incorrect billing details
• Restrictions from your bank or provider
Please double-check your information or try another payment method. If the issue continues, reach out to your bank for assistance.
Payment Issues or Disputes
If you have questions or concerns about a payment, our support team is here to help.
Email us at support@pavau.com or use the contact form and we’ll respond promptly.
Company Information
Store name: Pavau
Business address: 39 Ludgate Hill, Suite 301, London, EC4M 7JN, United Kingdom
Telephone: +44 1234 232496
Email: support@pavau.com
Contact form: Click here
Customer Service Hours:
• Monday to Friday: 08:00 – 17:00 GMT
• Saturday & Sunday: Closed
We aim to respond within 24 hours.
Let me know if you’d like the Refund/Returns policy next.